PLAINVILLE, CT. (WFSB) – A Plainville woman is speaking out after she claims her dog was injured at the groomers.
She says that part of the dog’s tongue was clipped off.
The animal was getting groomed at Dirty Tails when the incident allegedly happened last Friday.
The owners of the dog, named Teddy, say they had nothing but pleasant experiences with the business until the incident occurred.
“I was carrying him out without looking at him. And when I got to the car there was blood on my sweater my hand and my wallet. When I looked at him he was panting and the blood was dripping from his tongue onto the ground,” said the owner. “It was really scary. I felt really bad for him.”
They immediately called the vet who told them that it was the groomer’s responsibility to get medical attention.
So, the owner went back to Dirty Tails after the salon had closed for the night.
“I went down there and I was asking her pleading and begging to talk to a manager and she says no there’s no manager available. She’s not here but I’m like at least can I talk to her over the phone? Nothing she was very dismissive,” they claimed.
Dirty Tails regrets the incident that occurred on Friday night at their facility.
Our staff member did meet the client at the door indicating that she could not let her into the shop as it was after business hours.
She further indicated that she is not a groomer nor a manager and has no authority to offer any type of resolution to this matter.
The owner claims that a manager finally called her three days later and issued a refund.
But, they say that it doesn’t compensate what happened to their beloved family pet.
“His tongue is permanently damaged. So it will never grow back,” they stated. “I don’t want to damage anyone’s business however I believe in accountability and I believe in being responsible and I believe in treating individuals fairly with compassion and I got none of that.”
“We remain open & optimistic that we can provide some relief & solace to the Owner in this matter. We remain dedicated to provide the best possible service to our clients,” said Dirty Tails in a statement.
Plainville police were called to the salon when the owner came back with Teddy Friday night, but no charges are pending on either side.
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