This is our two basset hounds’ first time at Glencadia and they are having a blast. We are thrilled to have found them as I really didn’t want to board them. We get regular updates via the photo gallery and I must say I am very grateful for their website UI/UX - once your dogs are registered in their system, updating your reservation is SO simple / quick. We had to do that twice while we were stuck overseas trying to get home during the 2026 blizzard 🥶

I chose Glencadia based on a trusted referral, so it’s disappointing to say that our experience was far from what I expected. The issues started with transport. I received a text one minute before the van arrived, went downstairs immediately, and waited for 20 minutes with no follow-up communication. I ultimately had to reach out myself to learn the van was parked around the corner and down the block. I don’t mind meeting the driver — but I do expect clear communication. That simply didn’t happen. More concerning was the lack of updates during Frankie’s week-long stay. This was her first time at Glencadia, and aside from appearing in the background of a couple photos on day one, I received no pictures and no proactive updates for the rest of the week. I reached out via email and phone for a check-in and received no response. Leaving your dog somewhere new for a full week is stressful enough — the silence made it significantly worse. The most troubling part of the experience was that Frankie sustained an injury while in their care. I understand that dogs play and accidents can happen. What matters most is communication and transparency when they do. I received a short email stating she was “bleeding” and had a “cut.” After seeing her and taking her to the vet ($250 later), it was clear the injury was more significant than described. The email also repeatedly referred to Frankie as “he,” which was unsettling — especially given that someone presumably examined her. I had to follow up twice to get additional information after being told she was hurt. At every stage — transport, updates, injury — communication fell short. That is ultimately why I cannot feel comfortable returning. I hope this feedback is taken seriously. Families trust you with their pets, and communication isn’t a luxury — it’s part of the service.

This is our 6th stay with Glencadia for our two pups. Phil is super responsive and the pups always come back healthy. They also make their own dog food. Their free pickup and drop off services in Manhattan are super helpful and come with friendly staff. They upload pictures on their website pretty frequently, putting us at ease!

We absolutely LOVE Glencadia. We have been sending our dog Astor to Glencadia for several years now. He has been over 10 times!!! Astor has gone to camp from as little as a weekend stay to a longer 2 week stay. We have recommended Glencadia to at least 10 people and they always rave about it and are SO happy we recommended it to them. We love Glencadia because of how convenient the service is. Astor is obsessed with doggy driver Phil! The pick and drop off service is an absolute game changer. Glencadia is very affordable compared to everything else in the city and Astor gets his own little vacation when we go on vacation. We always know our dog is in good hands and it is very obvious he is having the time of his life when we see him romping around with a huge smile on his face in the photos and videos. Astor is always so exhausted when he gets home because of how much fun he had with all of his new and old camp friends!! HIGHLY recommend Glencadia. We could not recommend them enough.

My dog has been LOVING it at Glencadia. I'm delighted to see all the fun photos that get uploaded every day. This is her second time back, and we've already booked her for a month long stay in the next few months. The wellness checks where the dogs get weighed and checked for scratches, ticks, and overall health are reassuring to read. The Glencadia team makes sure the dogs are in tip top shape. The photos of the dogs sitting on the bench after the wellness checks are fun to see as well. Their faces are always beaming! I was worried the first time I sent my dog because I adopted her when she had severe separation anxiety. Training wasn't getting anywhere as she was attached only to me. I think she learned to self soothe at camp being around other dogs and being in a safe environment. When she got back, her separation anxiety training went so much more smoothly!